Program Overview

Coaching, Mentoring, Feedback, and Teaching are all Generative tools in that they exponentially grow the capabilities of all employees. It is through effective coaching that leaders develop the critical thinking skills of employees and develop employees’ intrinsic motivation to try new things, make new discoveries, make decisions, and learn from their decisions.

Results You Can Expect

  • Higher levels of commitment and engagement from all team members
  • Improved performance and accountability to act on commitments
  • Development of internal bench strength
  • The identification and development of emerging leaders
  • Improved employee engagement and retention
  • A clear Accountability Plan and measurements to ensure the learning is applied on the job

Key Focus Areas

  • The importance of identifying and developing leadership bench strength
  • The role of coaching, mentoring, teaching, and feedback as developmental skills
  • Setting goals and expectations
  • Active listening
  • Goal setting and decision making
  • Situational leadership
  • Building critical thinking
  • Giving appreciation
  • Giving the gift of feedback
  • One-on-one coaching using a Coach Approach
  • Group Coaching using THE SHIFT Coaching model


This program is focused on leaders – starting at the very top of the business, who believe that one of their key roles as a leader and manager is to develop the bench strength and performance of all employees.


2 days in class

4 month sustainment plan